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| Thank you for visiting our website. Following are some answers to frequently asked questions and concerns for our customers: |
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Production Time Products verified in-stock will be shipped out for delivery within 3 - 7 business days after processing your order and verifying the credit card and delivery information you have supplied. Please allow 3 - 4 weeks or more for delivery of out-of-stock products. We will inform you if an item is on back order or out of stock. |
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Packaging Most products are packed in a 2-piece gift box. Large items are packed in corrugated boxing for protection. |
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Shipping We ship most orders via UPS and Federal Express. NO COD's accepted. Full payment must be made at the time of ordering. |
| Returns
This site has a No Return policy due to the nature of the items. The No Return policy is strictly enforced for items that are imprinted or personalized. For items that are not imprinted or personalized, exceptions will be made only if the manufacturer ships out a wrong item. In such cases, only an equal exchange is offered; no refunds will be allowed. |
| Imprinting
and personalization Product personalization is available in only for volume orders of certain items. Please call or email for more information. Phone: 1-800-393-2181 or admin@send.com. Extra charges will apply. Charges will be determined according to the type of personalization required. |
| Volume Corporate Orders For corporate logs etc, Camera-ready art (black and white) must be provided via mail for logos and logotypes. Photocopies and fax copies are not acceptable for artwork. Artwork will not be returned. Artwork is also acceptable via E-mail in .jpg format. Please make sure file sizes are optimized when sending via email. |
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